Chapter 12

Selected Quotes

· “The factory of the future will have only two employees, a man and a dog. The man will be there to feed the dog. The dog will be there to keep the man from touching the equipment.”

-Warren G. Bennis

American business writer

1925

· “Excellent firms don’t believe in excellence—only in constant improvement and constant change.”

-Tom Peters

· “The truly lean plant has two key organizational features: It transfers the maximum number of tasks and responsibilities to those workers actually adding value to (the product), and it has in place a system for detecting defects that quickly traces every problem, once discovered, to its ultimate cause.”

-The Machine that Changed the World