Organizational Behavior – B 321

Test 1

Study Guide

1)	Know what organizational success in providing a service or product depends on.
2)	Know where the purpose of a business organization finds its meaning according to Peter Drucker.
3)	Know what must be accomplished first by an entrepreneur or leader.
4)	Know what the highest level of striving for the organization is articulated by.
5)	Know how to define what a stakeholder is.
6)	Know what Henri Fayol is famous for.
7)	Know about lower managers and their relation to technical skills.
8)	Know how to find the productivity ratio.
9)	Know what “doing the right thing” is referred to as.
10)	Know how Japanese manufacturers changed the image of their products from ridicule to admiration during the 1970s and 1980s.
11)	Know the primary reason why you should study management and organizational behavior.
12)	Know what planning is.
13)	Know how to recognize an example of a strategic question that is synonymous with the vision of an organization.
14)	Know how functional organizational design is accomplished.
15)	Know how geographic organizational design is accomplished.
16)	Know what an organizational structure consists of.
17)	Know the different types of organizational structure.
18)	Know where to expect the structure of an organization to be summarized.
19)	Know the focus of “reorgs.”
20)	Know about the loss of power concerning Japanese and Swedish managers.
21)	Know how to define quality circles.
22)	Know about cross-functional teams.
23)	Know about levels of management in organizations.
24)	Know the different organizational positions and how to recognize examples of each.
25)	Know what Pareto’s law states.
26)	Know the core values of the H-P Way and what types of beliefs are involved.
27)	Know why values are important to an organization.
28)	Know about learning and communicating in the work environment.
29)	Know what enduring beliefs and expectations that are held to be important guides to behavior are called.
30)	Know about tradition-based values.
31)	Know about symbolism, feelings, and underlying meanings in relation to organizational culture.
32)	Know about the invisible hand.
33)	Know about Japanese managers in comparison to American managers according to the article “Type Z Organization.”
34)	Know a physical clue to organizational culture.
35)	Know what the most frequently practiced rite in an organization is.
36)	Know what needs to happen to a company before they can begin to make quality products.
37)	Know what the outcome was in the first two years of the Franklin-Covey merge.
38)	Know about decision making.
39)	Know what approach is recommended for optimal problem solving.
40)	Know the steps in the rational solving approach.
41)	Know what main purpose9s0 setting objectives accomplishes.
42)	Know what a measurable criterion is.
43)	Know about ethical dilemmas.
44)	Know what question addresses the “Public Justification Criteria” that a decision maker might use in justifying a decision.
45)	Know what a Gantt chart is.
46)	Know what criterion often makes an individual decision preferable to a group decision.
47)	Know about creative managers.
48)	Know about brainstorming.
49)	Know what benchmarking is a process of.
50)	Know what analysis is conducted when managers perform a situational audit.
51)	Know what a threat means in SWOT terminology.
52)	Know what advice is useful in articulating a mission statement.
53)	Know what an organization should do once it has developed a competitive advantage, according to Michael Porter.
54)	Know what is meant when it is said that an organization needs reinvention.
55)	Know why an organization’s management would commit to using the Baldridge framework and processes.
56)	Know who should answer the strategic question, “What business are we in?”
57)	Know what actions managers must evaluate when asking the question, “How do we get there?”
58)	Know what provides a way of grouping people and tasks into departments, then defines the linkages among departments so that work flows and decision authority are coordinated and communicated.
59)	Know how to define outsourcing.
60)	Know what a well-framed mission statement does.