Organizational Behavior – B 321

Test 2

Study Guide

1)	Know what the receiver’s response to a message is called.
2)	Know which types of questions can be used to obtain useful feedback.
3)	Know what technique can help a manager understand feedback.
4)	Know what the best communicator of nonverbal messages is.
5)	Know which personal space zone is the most formal.
6)	Know what personal space zone most business transactions take place in.
7)	Know, in which country, people are uncomfortable with social touching.
8)	Know what portion of the world’s population understand English.
9)	Know the rules of effective listening.
10)	Know what jumping off flagpoles, passing buckets of water between two trees, and scaling walls can teach managers.
11)	Know what activity takes up most of a manager’s time.
12)	Know when effective communication takes place.
13)	Know approximately how much poor communication in the workplace costs the economy annually.
14)	Know which part of the communication process noise can interfere with.
15)	Know which communication channels are appropriate for different situations. (i.e. bad news = which channel?)
16)	Know the characteristics of “the grapevine.”
17)	Know which configuration describes communication among department heads.
18)	Know how to recognize an example of semantics.
19)	Know what percent of a message’s meaning is transmitted from nonverbal channels.
20)	Know what Steven Covey defines an “emotional bank account” as.
21)	Know the stages of group development.
22)	Know which question is most related to the formulation of team vision, mission, purpose, and goals.
23)	Know how to recognize an example of “communicating outside the group.”
24)	Know what autonomous work teams are also known as.
25)	Know how to define “norms.”
26)	Know what is true of group status.
27)	Know what is likely to decrease cohesiveness.
28)	Know in which setting productivity will be highest.
29)	Know what is considered the weakest skill area for recent graduates of university business programs.
30)	Know the different types of defense mechanisms.
31)	Know the different characteristics of the conflict stages.
32)	Know how to define “felt conflict”
33)	Know the different characteristics of the conflict management styles.
34)	Know the characteristics of the accommodating conflict style.
35)	Know characteristics about the unassertive and uncooperative conflict styles.
36)	Know about the compromising conflict style.
37)	Know the characteristics of the different defense mechanisms.
38)	Know one of the most effective ways of responding to another’s defensiveness.
39)	Know which interaction pattern refers to the degree to which one can believe what someone else says.
40)	Know about interaction climates.
41)	Know how to recognize an extreme example of an intense interpersonal relationship in which job requirements dictate high colleagueship.
42)	Know the different areas of the Johari window and what they entail.
43)	Know about the blind area of the Johari window.
44)	Know the five basic components of emotional intelligence most important for managers.
45)	Know about the different self-disclosure styles.
46)	Know some facts about gestures.
47)	Know what happens in win-lose bargaining.
48)	Know the essential factor enabling one company to do better than another, in the Win as Much as You Can Exercise.
49)	True or False. Competing is assertive and uncooperative behavior, embodied in individuals’ pursuit of their own concerns at another’s expense.
50)	True or False. Hostility refers to the “we-they” attitudes that often develop between groups in conflict with each other.
51)	Know which changes can occur when groups experience group conflict.
52)	Know what emotional intelligence is.
53)	Know how to recognize an example of different defense mechanisms.
54)	Know about interactions in the A-B model.
55)	Know how to effectively manage sexual attraction in relationships.
56)	Know how the sexual harassment problem can be solved.
57)	Know what the most important skill area for managers today is according to surveys of executives reported in the text.
58)	Know about core values and what they do or reinforce.
59)	True or False. Social loafing has been found to be more prevalent in collective societies like Japan, China, or Israel.
60)	True or False. Sensitivity training is conducted in a structured meeting in which participants are given several psychological tests and guidelines for improving their interpersonal skills.