Instructor                 W. Kent Lundin

Email                         lundinw@byui.edu

Office                        SM312

Office Hours           8:30-10:00 am MW, 3:00-4:00 TT

Phone                       496-2063

Texts                         SPIN Selling Fieldbook - McGraw Hill by Neil Rackham

Other Materials Assigned readings and cases will be accessed via I-Learn

Fees                            A $12.00 fee will be assessed for other course materials – i.e. cases and readings

Course Description & Goal

This is an introductory and highly-participatory course, with the goal of introducing students to fundamental principles of effective business-to-business professional selling and negotiations.  Through the use of case studies, other assigned readings, class discussion, role-plays, and a simulation students will recognize the importance of the sales process in an enterprise, and the value of negotiating skills in business and in life.

Course Objectives

· Through use of the SPIN Selling Model, students will demonstrate the skill of identifying customer needs and how to provide a solution that meets those needs

· Given a selling scenario, students will develop a written SPIN Model sales call plan

· Given examples and applying the SPIN model, students will identify each category of questions, and the categories of customer needs

· Given an example, students will identify who comprises a company’s “Buying Center”

· Students will demonstrate the ability to define and give examples of fundamental negotiating terms

· Given a negotiations scenario, students will determine BATNA, Reservation Price, and ZOPA.

· Given a compensation plan scenario, students will calculate various components of the plan

· Students will gain knowledge of technology’s use in selling through a written and verbal research assignment

· Students will do all of the above in the context of remaining "steadfast and immovable" in adhering to moral, ethical, and gospel principles

Grading

Grades will be based on the following assignments and class activities:

Selling Portion

· SPIN Model Call Plan + Group

· Oral Exam (10 minutes one-on-one with the instructor--role play)

· Participation (cold calls on preparation material, cold calls on role play, insightful questions, answers, and comments in class)

Negotiation Portion

· Not sure yet

Grading Scale

93-100%	A	80-82-9%	B-	67-69.9%	D+
90-92.9%	A-	77-79.9%	C+	63-66.9%	D
87-89.9	B+	73-76.9%	C	60-62.9%	D-
83-86.9%	B	70-72.9%	C-	<60%	F

Course Schedule – always subject to change or revision!

Date	Topics/Reading Assignment	What’s due?
May 6	Negotiations Section begins Preparation: Read Harvard Managementor (HMM) Types of Negotiation and HMM Multiphase and Multiparty Negotiations Reference: Salary Negotiation Car Buying Negotiation . Stardust
7	Frasier Case Discussion Preparation: Read the Frasier Case and read HMM Four Key Concepts in Negotiation. Discussion questions for the Frasier Case: 1. Who are the parties in the Fraiser negotiation, and what are their interests?  How can various parties influence the negotiation process and its outcome? 2. What is NBC's BATNA?  What is Paramounts's BATNA?  What is your best estimate of their respective reservation prices?  Is there a ZOPA? 3. How can value be created in this negotation, and who is likely to get?  What obstacles might prevent agreement, and how can they be overcome?
8	Preparation: Negotiation Tactics and view Salary Negotiations Tip Rule #1/5, Salary Negotiation Tip Rule #2/5, Salary Negotiation Tip Rule #3/5 Reference: Salary Negotiation Tactics Salary Negotiation Tips
9	I will not be in class. Preparation: Read your assigned portion of the Discount and Hawkins Case (see the Discount and Hawkins Exercise to see your instruction and which case to read). Read The Nine Steps to a Deal During class time or some other time, meet with your partner, negotiate a new clause, write it up, and submit it by 5:00. Reference: The Office Salary Negotiation Vol 2 and Office Salary Negotiation Vol 1
10	Discuss Discount and Hawkins and Test Review Preparation: Read Barriers to Agreement Test Review Reference: How to get a job in times of economic crisis	Test Due on June 11th
Jun 21	Outcome: Understand and be convinced of the importance of larger account selling and be introduced to SPIN Selling Preparation: 1. Prepare the Siebel Systems: Anatomy of a Sale, Part 2 http://web.byui.edu/HBSP/Publication.ashx?Pub=503022 This is part two of this case.  Part one is from the perspective of the Siebel salesperson. I would like you to come prepared for tell what you think Cathy Ridley would want from Gregg Carman--the Siebel sales person.  Also, assuming that Cathy is very interested in the Siebel CRM system, what additional steps do you think she will have to go through to purchase it. 2. Read: Spin Selling Fieldbook Chapter 2 Be prepared to ask questions about SPIN selling Reference: Badger car salesman CNBC Mormon Mission Buz SPIN Selling: Stop Fumbling & Start Making Sales
Jul 1	Outcome: Understand the four stages of a sales call and Focusing on Buyer Needs Preparation: Read chapter 4 and chapter 5 and the Salesforce Exercise. Be prepared to ask or answer questions on each part of these chapters. Prepare two openings: 1) The initial meeting between Gregg and Cathy at the tradeshow. 2) The next meeting at Cathy’s office.  I will ask some people to present those openings to the class.  Prepare a list of four possible advances for the meeting in Cathy's office.  I will ask some people to present their list and to explain why they are reasonable advances and not continuations. Also prepared to ask questions about Sales Cloud because it will be the product you will be selling in the Oral exam. Reference: Jurassic Sales Call	Problem Solving Exercise (see Salesforce Exercise)
2	Objective: Be able to identify implied and explicit needs in larger account selling Preparation: Chap 6. Take the first 10 minutes of class to pair up with a classmate and find the implied and explicit needs of each other in regards to their current mode of transportation (Their car, motorcycle, bike, or feet). Be prepared to share your findings with the class. In class: Discuss problem solving and implied and explicit needs. Resources: Contact Management Software Review Salesforce Review
3	Objective: Be able to ask appropriate situation questions Preparation: Read Chap 7 and PolicyTech’s homepage. Complete the Situation Planning Exercise, submit it through Brainhoney, and be prepared to present it. Be prepared to explain the clear purpose of each question and how they are linked to problems. Reference: Ned Ryerson Video	Situation Planning Exercise (Based on Salesforce again)
5	Objective: Be able to ask appropriate problem questions Preparation: Read Chapter 8.  Develop a list of five problems that a company like PolicyTech is likely to have that Sales Cloud could solve.  Decide which of the problems is most likely to be an important problem that PolicyTech would like to solve.  Prepare a problem question and few related follow-up problem questions to ask in hopes of uncovering that most important problem.
11 Switch to 11:00	Objective: Be able to ask appropriate implication questions Preparation: Read chapter 9.  Come with questions you have on how to ask appropriate implication questions.  Be prepared to role play where you ask implication questions. You need to come up with three implication questions based on your best problem question.  Once again you will be a Sales Cloud sales rep and you will be asking questions of Larry Wilson from PolicyTech.
12	Objective: Sharpen your planning skills Preparation: Chapter 12 and the Sales Planning Project.  Please come with questions about the project. Introduce Sales Planning Project
15	Objective: Be able to ask appropriate need-payoff questions Preparation: Chap 10. Choose a likely problem that PolicyTech might have, and prepare three need-payoff questions following the ICE model on page 132.  I will choose a few of you to present in class. Discuss Sales Planning Project
16	Objective: Be able to demonstrate capabilities Preparation: Chapter 11. Make a list of three possible benefits of Sales Cloud for the salespeople at PolicyTech and the corresponding explicit needs.  Be prepared to present than to the class
17	Personal Selling oral test
18	Personal Selling oral test	Sales Planning Project
19	Personal Selling oral test

Assigned readings and cases accessed via i-Learn.  All assignments and course materials are grouped by week.